University of South Wales - Important Contact Details

USW IT Support

The USW IT Team are often in the best position to assist you with any technical difficulties whilst using their platforms, including difficulties setting up your IT account and multifactor authentication.

USW IT Support Website:  https://its.southwales.ac.uk/it-support

USW IT Helpline:                +44(0) 1443 482882 press 1 for the English language

Advice Zone

The Advice Zone can be contacted for all other queries relating to USW - where they can redirect your query to the correct people if needed. They are also the individuals who handle extenuating circumstances applications, after a student has made their initial contact with our teams at Student Services.

Telephone:         +44 (0)1443 482540 (during opening hours)

Email:                  glyntaffadvice@southwales.ac.uk

For additional details, you can visit the USW Glyntaff Advice Zone webpage using the following link: USW Glyntaff Advice Zone.

Graduation Team

The Graduation Team are in the best position to answer any queries regarding certificates, transcripts, and the graduation ceremony.

Telephone:         +44 (0)1443482595

Email:                  graduation@southwales.ac.uk

You can find some information about your graduation timeline and other details here: USW Graduation.

Enrolment Team

Students can contact USW’s Enrolment team when they are having difficulties completing enrolment when on their enrolment system. 

Telephone:           +44 (0) 1443 483348 between 9 AM and 12 PM UK Time.

Email:                    partnercollegeenrolment@southwales.ac.uk 

If you’re having difficulties contacting the University of South Wales or wanted to check something with our teams first, please don’t hesitate to get in contact (support@learna.ac.uk) and we will do all we can to support you.